Ordering

Placing An Order

Ordering online should be as easy as 1, 2, 3.

1. Browse through our selection of quality items and select the item(s) you wish to purchase.
2. Add the item/s to your shopping cart and continue shopping or
3. Proceed to check out.

That's it! It should be that easy. If you experience otherwise, please let us know, your feedback is valuable to us.

 

Account Access Problems

We want to ensure that ordering from the DownLinens site is a smooth and easy experience.  If you experience technical difficulties or any problems accessing your account please Contact Us and we are happy to assist you directly.

 

Canceling Orders

Once you have clicked the "Place Order" button, your order begins to process and you will not be able to make any online changes to your order. To change or cancel your order prior to shipment, please contact our Customer Service Representatives. If your order has already been processed for shipping, it cannot be changed or canceled. However, with our simple “no hassle” Return Policy and the help of our friendly Customer Service Representatives we will expedite your return.

 

Sales tax

DownLinens.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California. Shipping out of CA is tax free.

 

Security

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.